Sales Associate

Homestead at The Crossings
Job Description
The Sales Associate is responsible for representing the community to prospective residents and families. The Sales Associate manages the occupancy process from the time of first inquiry through the move-in process. The Sales Associate provides direct assistance to the Marketing Director in all aspects of the marketing process. Responsibilities include but are not limited to: • Manages the sales process from first inquiry to receipt of deposit, to eventual move-in. • Collaborates with the prospective resident, family members and key influences (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community. • Responsible for the professional handling of all incoming inquiries via telephone, email, or in person. • Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor and accurate documentation of all contact in the Leads Management System (Yardi). • Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate. • Utilize all sales resource tools as approved by Harmony Senior Services. • Fully understands and articulately communicates all aspects of documents related to residency, including required admission documents, leases, etc. • Assists with all other marketing efforts as directed by the Marketing Director. • All other duties assigned. Requirements: • Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups. • At least one-year experience in comparable marketing environment is preferred; education or experience in marketing, public relations, promotions or sales is desirable. • Strong interpersonal skills are essential. • Must have a broad knowledge of the aging process and the needs of a senior population. • Must have the ability to work independently and be a self-motivator. • Must possess strong computer software skills, including Word. • Must represent HSS in a professional manner and wear professional attire at all times while at work • Have strong organizational skills and ability to multi-task and complete established sales/marketing goals in a timely manner • Ability and desire to establish relationships and connections with prospective residents and their families • Ability to analyze discovery data and develop “next-step” strategies for potential prospects • Must be able to walk long distances, lift, carry, and push up to 25lbs • Ability to work a flexible schedule that includes some evenings and weekends
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