HVAC Service Dispatcher

Cool Care Heating, Air, Plumbing & Refrigeration has been providing leading edge service and installation of HVAC systems for over 20 years! We have an immediate opening for an experienced Service Dispatcher to join our phenomenal team!

This team member will be the first contact with our customers and clients. The candidate we are looking for must be an excellent communicator, have a positive attitude and be self-motivated.

Work Hours: 8:00am-5:00pm, Monday through Friday. Some OT as needed.

Pay Range: $19.00-$25.00 per hour, dependent upon experience + benefits

Benefits: Medical, dental, vision, supplemental insurance, paid time off and paid holidays

Required Qualifications / Achievements:

• 1+ year experience dispatching field personnel within a service-related industry
• 3+ years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
• Advanced customer service skills
• Impeccable phone etiquette while "smiling through the phone"
• Ability to multi-task within a fast-paced environment
• Organizational competency
• Geographical knowledge of service area or map reading skills
• Experience working within the maintenance industry
• Advanced computer skills
• High school diploma or general education degree (GED)

Desired Qualifications / Achievements:

• 1+ years of HVAC dispatching experience
• Working knowledge of the HVAC industry
• Experience working with Service Titan dispatching software a HUGE plus
• Advanced level knowledge of software technologies, such as iOS, Android and Windows OS